The purpose of this workshop is to provide retail professionals with the knowledge and skills to prospect, sell and refer products and services to best meet the needs of the consumer.

The objectives of this workshop include:

• Understand why superior customer service is the competitive edge

• Define professionalism in your industry

• Understand the customer’s perception of your communication style

• Applying customer service skills to challenging customer situations

• Learn why you want your customers to complain

          

             

For a free consultation and analysis of your group's training/development needs, please call The LEAD Group at:

The LEAD Group
Phone 434-941-5704
Fax 434-845-3692
Email theleadgroup@verizon.net
Website www.leadgrouponline.com